Terms and Conditions
1. All prices quoted to you include GST and are in Australian dollars. Prices for all invitations include stock, layout, printing of text and printed envelope. In keeping with our eco-friendly policies, you will only be supplied one envelope unless otherwise requested by you.
2. We require a minimum of 2-3 weeks for the production of your order after your signed final approval and guest’s names have been received. If you require a faster turnaround, a surcharge may apply.
3. Your final list of guest’s names for place cards, bomboniere etc must be supplied at least two weeks prior to your event.
4. The approximate date of collection (or postage) will be dependant on A Green Event receiving your signed final approval, text, guest’s names, payments and any other information in a timely manner.
5. Payments to A Green Event can be made by bank transfer, cash, cheque or money order. A 50% deposit of the total quoted price is required on placing an order. The final balance owing for orders is to be paid on collection of invitations, or in the case of postage, upon receipt of goods.
5. If payment is being made by cheque, work will not commence on your order until the cheque has cleared. Payments made by cheque for final balance owing must be cleared before order is collected or posted.
6. You may cancel your order within the first 24 hours of sending us your signed approval without financial penalty. In the event of a cancellation after this period your deposit will be retained by A Green Event to offset our costs and losses arising from the cancellation. No further refunds will apply.
7. Delivery charges are not included in the quoted price of any product. Price of delivery is dependent on weight and size of package and the location being sent to. A Green Event utilises Australia Post registered mail or APD courier. We are also able to deliver to locations nearby to our office location if required. Delays in delivery caused by Australia Post or APD are not the responsibility of A Green Event and no liability will be accepted.
8. Once your order is placed, a copy of the wording and a mock-up of your design will be supplied for customer approval. You will also receive a Proof Acceptance form to be signed and returned along with the mock-up. Work on your order will not commence until both the signed form and mock-up have been received by us. If you wish to retain an invitation as a keepsake, an additional invitation must be purchased.
9. Charges will apply if the client wishes to make alterations after sending in your signed Proof Acceptance form and mock-up.
10. A Green Event does not accept any liability for damages sustained through a third party, such as Australia Post or APD courier service.
11. Spelling and formatting of all text, names and addresses will be required from the client in writing. If any errors occur on your stationery that is not a result of mis-spelling or inaccurate information supplied by the client, the corrections, reprinting and delivery of replacements will be free of charge to the client.
12. Should an item become unavailable due to limited supply, A Green Event reserves the right to make changes to our designs and present to the client a similar alternative.
13. The products crafted by A Green Event are individually created by hand using recycled and handmade paper. Variations in the characteristics of the products may exist.
14. Receipt of client’s deposit or signed forms signifies your acceptance of our terms and conditions.